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Terms and Conditions


.... most importantly, we enjoy dealing with our customers, many of whom are friends and so we treat all of our customers as if they were! We do of course follow all of the relevant retail and e-tail legislation under English law. So if you have a query, comment or feedback, please do contact us via; Now the jargon...


Any use by you of our website is conditional on your acceptance of these Terms and Conditions. If we need to change these Terms and Conditions we will do so via the website so please check this page regularly for any changes. Your continued use of our website for viewing or purchasing means that you have accepted these Terms and Conditions.


Company Details
“SW19LONDON” and “SW19LONDON.COM” are trading names of Green Door Designs Limited and this website is owned and operated by Green Door Designs Limited, a company registered in England and Wales, registered number 04578858.  The registered office is at Bathurst House, Bathurst Walk, Iver, Bucks, SL0 9BH. Our VAT registration number is 400 001 007.
Contract for sale
The publishing of products on our site is an 'invitation to treat'. You will indicate by completing the appropriate order form on the site the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. This means that your order is an offer, not a contract of sale between you and Green Door Designs Limited, so prices and stock availability won't be contractually confirmed until you receive a 'confirmation of despatch' email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. For the avoidance of doubt, if an ‘order confirmation’ email is sent out once you have placed an order, it is just an acknowledgement of your offer and should not be taken as our acceptance of that offer.
To be eligible to purchase Items on our website you must:
a. Be the holder of a valid debit/credit card
b. Warrant that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects 
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. 
We may not accept your order if:
(i) An item you have ordered is out of stock
(ii) We are unable to obtain authorisation for your payment
(iii) If we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion. 
If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website.
Before you place an order, if you have any questions relating to a product or these terms and conditions please contact us by one of the methods below and one of the team will be pleased to help you;
Telephone  0208 40 40 623
E mail


All prices are shown in, and will be charged in British Pounds Sterling (£) but exclude postage and packaging.
Prices quoted on the website are indicative at the current point in time and are subject to change.


Colours and details
We have taken great care to ensure that the items on our website are presented as accurately as possible. However colour clarity will depend upon your computer monitor and its display settings, we therefore cannot guarantee that the colour of the actual item will be exactly the same as on your monitor. All sizes and measurements are approximate but as accurate as possible.



Items will normally be despatched within 2-3 working days of receipt of payment, often quicker. Postage for purchases under £200 will be £5 for UK delivery, £15 for Ireland/Europe delivery, purchases over £200 will be free to any of these destinations. Postage will normally be by a 2nd class "signed for" service and will therefore require a signature upon delivery.  A 1st class "signed for" option is available at checkout.
Please note: for delivery to any other country, please contact us before placing your order.
PLEASE NOTE:  Deliveries outside of the UK may incur VAT and duty for which you will be liable. Please check with your local customs body.


Customer satisfaction is always our top priority so we handle each query on an individual basis. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you an exchange or refund. Note that you will need to use a signed for postal service at your cost for the return but we will not charge for the postage on the outgoing exchange item.
We must stress that in order to receive an exchange or refund, the item/s must be unworn and in perfect condition, with all the labels attached, in the original packaging and with no trace of make up or scent.
Please follow the steps below:
(i)  Contact us on the number below or the email address below within 48 hours of receiving your order before sending items back.
(ii)  Please provide your name, order number and details of the item/s you wish to return.
(iii) Items must be returned within the following 48 hours using a signed for service.
Customer services: 0208 40 40 623 or
Please note; We are very sorry but unfortunately for reasons of hygiene we are unable to exchange or refund certain products e.g. pierced earrings, swimwear, underwear etc


Green Door Designs Limited make every effort to keep this website up to date but cannot guarantee that this site and its contents are completely free of technical errors. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Green Door Designs Limited total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Green Door Designs Limited to the customer, together with any postage costs incurred. Green Door Designs Limited shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.


Privacy policy
We will treat all your personal details as confidential and will comply with all relevant and current data protection legislation and will not disclose this information to any third party other than for the processing of the payment for your transaction or unless required to do so by a legal court of competent jurisdiction. Please check back frequently to see any updates or changes to our privacy policy.


Copyright and other rights
The website and all text, images, information and photographs contained within it, are owned by or licensed to Green Door Designs Limited. The copyright and all other intellectual property rights in the content contained on the website are the sole and exclusive property of Green Door Designs Limited.
The contents of the website and the website as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have the express written permission of Green Door Designs Limited.
These terms and conditions cannot be altered except by changes made by Green Door Designs Limited on our website, which we may make from time to time. In particular, nothing said by any representative of Green Door Designs Limited will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them. By using this site you agree to comply with, and be bound by, these terms and conditions.